Policies & Terms

1) Terms of Service

Framework for your terms; replace with your definitive text.

• Scope: private ground transportation with professional drivers in Barcelona, Andorra and nearby areas.
• Bookings: a booking is confirmed via email/WhatsApp. The client must provide accurate details (dates, times, pax, luggage).
• Pricing: fixed-price services per trip/route. Rates may vary by season, time bands, holidays or route changes.
• Waiting time: complimentary waiting at airport/hotel (e.g., 60’ arrivals, 15’ hotel). Overage may be billed per tranche.
• No-show: if the passenger does not appear after courtesy time and contact attempts, the full fare may apply.
• Amendments: changes are subject to availability and possible fare adjustment.
• Conduct: no smoking, drug consumption, or unsafe behavior is allowed in vehicles.
• Force majeure: traffic, weather or external incidents may affect timing; we will use reasonable efforts to provide alternatives.

2) Cancellations & Refunds

• Free cancellation: up to X hours before service start.
• Late cancellation: within X hours, up to 100% of the fare may be charged.
• Refunds: prepaid amounts are refunded to the original payment method within X–Y business days.

3) Luggage, Child Seats & Special Requests

• Luggage: please indicate number and size. Bulky items (skis, wheelchairs, etc.) must be notified in advance.
• Child seats: available on request and subject to availability.
• Pets: inform us in advance; carriers may be required.

4) Payments & Invoicing

• Methods: card, cash, bank transfer or approved platforms.
• Deposits: some services may require prepayment or a deposit.
• Invoices: issued on request with correct billing details.

5) Privacy Policy

GDPR/LOPDGDD-aligned summary. Replace with your final privacy text.

• Controller: Go Transfer Ibiza (contact details).
• Data processed: identification, contact, trip details, billing.
• Purposes: booking management, customer support, billing, safety and legal compliance.
• Lawful basis: contract performance, consent, legitimate interest and legal obligation.
• Retention: during the relationship and statutory archiving periods.
• Rights: access, rectification, erasure, restriction, portability and objection. Contact: info@gotransferibiza.com.
• Recipients: essential providers (e.g., payment gateways) under proper data-processing agreements.
• Security: appropriate technical and organisational measures.

6) Cookie Policy

Template guidance for your banner and preferences panel.

• Types: strictly necessary, analytics, preferences, and marketing.
• Control: users can accept, reject or configure categories at any time.
• Third parties: e.g., analytics or embedded maps—each with its own policy.
• How to disable: via our cookie panel and/or your browser settings.

7) Safety, Accessibility & Lost Items

• Safety: professional drivers, regular maintenance and regulatory compliance.
• Accessibility: let us know your needs so we can assign the right vehicle.
• Lost property: contact us promptly; items are returned upon verification.
• Damage/Cleaning: extraordinary damage or cleaning may incur a fee.

8) Contact for Policy Matters

Questions about our terms, privacy or cookies? We’re happy to help. Email info@gotransferibiza.com or use the contact form.